What can I say that hasn't already been said? Mo and his team are the BEST! I woke up to water pouring out of my water heaters overflow pipe and pan and didn't even know where to start. I called a couple of emergency plumbers but no one could come out that on the same day. Eventually, I connected with One Source and chatted with Mo. He had availability and set up a same day appointment. In the meantime, he also FaceTimed with me, diagnosed the problem and helped me figure out how to shut off the water valve. He followed up with a quote and reconfirmed the appointment.
Mo and his colleague showed up ON TIME and immediately got to work. They were fast and efficient and even had a bit of extra time to take a look at my slow draining bathroom which they also fixed!
One other small detail: I offered to tip Mo but he asked that I give the entire tip to his crew member. : )
To say I was impressed is an understatement. Highly recommend and Mo will always have my business!
Mo and his team do great work. He came to do the estimate and were clear about what needed to be done and the options we had. We repiped our victorian home and it was done perfectly. We approved the proposals and scheduled the work. He arrived and noted, as proposed, that the work would take two days. The first day he checked out the space and got to work. We had an idea of how things would go but he was able to, after checking out the situation of the old galvanized piper meeting newer copper pipes he was able to work a repipe that was nicer than we had expected. This was a pleasant surprise. At the end of the work day he checked in with me and let me know what they had completed, showed me the work and gave me the schedule for the next day. He was clear to communicate when the water would be off and how the process would work. The second day we had a new tankless water heater installed and my goodness is that thing powerful. Hot water for days! He finished connecting the faucets, toilets, tubs, etc and tested everything. We now have water pressure that I haven't had since buying the property. I've been in the home for 20 years and never had better pressure/hotter water. We decided to do exposed repipes as the alternative involved much more coordination and steps in the process. They look great! He was sure to keep the visual lines clean and almost artsy. Job well done!
Frank is very knowledgeable and knows his job. Got the job done without any mess. Thank you for a great job.
I had Mo and one of his crew install a sink, faucet and garbage disposal. They arrived early, worked swiftly and efficiently and when finished gave me suggestions about more durable products I could buy the next time.
I was very grateful for all -- and then, I suddenly needed them again, asap, as I had raw sewage backing up in the toilet and bathtub of my downstairs bathroom. He came out immediately, diagnosed the situation and suggested a repair. He also offered to implement the repair a few days later at the beginning of the next week. His quote for the repair was beyond reasonable, very low. I asked an engineer neighbor and another plumber for their views of Mo's proposal and they both said that it looked good and made sense and was a great price. Plus, I have collected many estimates for this job and diagnoses for this problem recently and Mo's proposal was in line with the view of other plumbers but he gave a more lucid explanation. Unfortunately I cannot report on the work he did because my upstairs neighbor called and threatened him, saying she would call the police if he went ahead with the job. She did not view it as an emergency and I did not want to endanger him in any way. He had already deposited a debris bin and cleared his schedule for the week to do my job, but he didn't charge me for his lost client time or retrieval of the bin. I hope to use him when I manage to get this job done as I have a lot of faith in him and respect -- and big gratitude that he didn't charge me for delivering and retrieving the bin and his cancelled jobs on my behalf. Thanks for everything Mo! Hope to see you again soon